Privacy Policy
Privacy Policy
Effective Date: 01/01/2025
This Privacy Policy explains how Sitehues Media Inc. (“we,” “us,” or “our”) collects, uses, and safeguards your information when you visit our website [Insert Website URL], use our services, or interact with our AI-driven systems. By accessing or using this website, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
Personal Identifiable Information (PII): Name, email address, phone number, company name, job title, and other contact details you submit via forms or chats.
Automated Information: IP address, browser type, device ID, referring URLs, and website usage data.
AI Interaction Data: When interacting with our AI voice and chat agents, we may collect transcripts, audio recordings, and engagement history for quality, training, and service improvement purposes.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and requests
- Provide and improve our services
- Customize your experience on the website
- Send marketing, service, or transactional communications
- Operate our AI systems to follow up with you via call, SMS, or email, including voice and chat agents
- Comply with legal obligations and applicable regulatory requirements
3. Consent to AI Contact & Communication
By using our website, submitting your information, or engaging with any of our forms, tools, or chat features, you explicitly consent to being contacted by Sitehues Media Inc. and its affiliated services via automated systems, including AI-powered voice agents, chat assistants, SMS/text messaging, email, and phone calls.
Scope of Consent
This consent applies to communication related to:
Service inquiries or demo requests
Appointment scheduling and reminders
Follow-ups regarding products, services, and proposals
Marketing and promotional messages
AI-driven interactions via voice and chat (including tools powered by NexusAI and Vapi.ai)
Account and billing notifications
These communications may be made through AI tools and automation platforms integrated into our CRM systems, including but not limited to our Go High Level white-labeled application.
TCPA, A2P, and Global Compliance
We adhere strictly to:
Telephone Consumer Protection Act (TCPA) rules regarding prior express written consent.
10DLC A2P messaging compliance for business-to-consumer SMS communications.
GDPR and ePrivacy rules for consent-based data usage and contact within the EU.
FCC & FTC guidelines on fair and transparent consumer communication.
Your data will never be used to send automated messages unless you have provided verifiable consent through opt-in forms, checkboxes, or clear action (e.g., downloading a lead magnet or scheduling a demo).
How to Revoke Consent
You can withdraw your consent to receive automated communications at any time by:
Clicking the unsubscribe link in any marketing email
Replying “STOP” to any SMS or chat message
Contacting our privacy team at privacy@sitehues.com
Please note that revoking consent may limit our ability to provide you with updates or fulfill service-related requests that rely on AI-powered communication.
4. Data Retention & Storage
Your data is securely stored using industry-standard encryption and access control. We retain personal data only as long as necessary to fulfill the purposes stated in this policy or comply with applicable laws.
5. Your Rights Under GDPR (If Applicable)
If you are a resident of the European Economic Area (EEA), you have the right to:
Access your data
Request correction or deletion
Object to processing or withdraw consent
Lodge a complaint with a supervisory authority
Please contact us at privacy@sitehues.com for GDPR-related requests.
6. Third-Party Sharing
At Sitehues Media Inc., we take your privacy seriously and only share your information with third parties under strict conditions and for specific purposes that align with our services and legal obligations.
Who We Share Information With
We may share your information with the following types of third parties:
Service Providers and Vendors: These include cloud storage providers, CRM platforms (such as Go High Level), email delivery services, analytics providers (like Google Analytics), AI communication platforms (such as Vapi.ai), and payment processors. These parties help us operate, deliver, and improve our services.
Telecommunication and Messaging Partners: To comply with A2P 10DLC registration and delivery of SMS/voice communication, your data (e.g., phone numbers, business details) may be shared with vetted telecom partners and aggregators who enable compliant delivery of automated messages and calls.
Marketing and Advertising Platforms: We may share anonymized or aggregated data with platforms like Meta (Facebook), Google, or TikTok for targeted advertising, performance analysis, and retargeting. No personally identifiable information is shared unless you have opted in explicitly.
Legal and Regulatory Authorities: We may disclose information where legally required, including to comply with subpoenas, court orders, regulatory requests, or other lawful government processes.
Purpose of Sharing
We only share your data to:
Fulfill our service obligations.
Provide a seamless and personalized user experience.
Maintain compliance with laws like GDPR, TCPA, CAN-SPAM, CCPA, and A2P 10DLC.
Detect and prevent fraud, abuse, or security threats.
Enable core business functions such as billing, customer support, lead generation, and campaign management.
No Sale of Personal Data
Sitehues Media Inc. does not sell your personal information to third parties. We only share data to support your experience with our products or to comply with legal requirements.
Third-Party Accountability
All third-party partners we work with are contractually required to maintain the confidentiality, security, and integrity of the data we share. They are also obligated to comply with relevant privacy regulations and are not permitted to use your data for their own purposes.
Your Rights and Choices
Where required by law, you have the right to:
Request a list of third parties we’ve shared your data with.
Revoke consent to third-party sharing (which may impact your use of some features or services).
Review, correct, or delete your data.
To exercise any of these rights, please contact us at: privacy@sitehues.com
7. A2P 10DLC, TCPA, FTC & FCC Compliance
At Sitehues Media Inc., we are fully committed to maintaining compliance with all applicable communication and data privacy regulations, including A2P 10DLC, TCPA, FTC, and FCC guidelines. Here’s how we ensure strict adherence:
A2P 10DLC (Application-to-Person Messaging) Compliance:
We register all SMS and MMS campaigns with The Campaign Registry (TCR) under the A2P 10DLC framework. Each messaging use case is documented and approved through sanctioned carriers, and we provide clear opt-in and opt-out options for all recipients. Our business and brand are vetted for transparency and legitimacy, and messages are only sent to opted-in users with full disclosure.
TCPA (Telephone Consumer Protection Act) Compliance:
We obtain prior express written consent before initiating any automated marketing or follow-up calls and messages.
All lead capture forms explicitly state that the user is consenting to receive communication via automated technology, including pre-recorded messages, SMS, and AI-powered voice systems.
We honor Do Not Call (DNC) requests and maintain internal opt-out lists updated in real time.
All outbound voice and SMS communications include clear opt-out instructions, such as replying “STOP” to unsubscribe.
FTC (Federal Trade Commission) Compliance:
We do not engage in deceptive or unfair marketing practices. All claims, pricing, and outcomes shared in our marketing materials are backed by data or case studies. We ensure:
Transparency in how data is collected and used.
Disclosure of automated communication methods via AI or software.
No resale or misuse of customer data.
FCC (Federal Communications Commission) Compliance:
We comply with the FCC’s rules governing robocalls, spam protection, and caller ID authentication. All outbound calls:
Use registered and branded phone numbers.
Include clear caller identification.
Are limited to appropriate calling hours (no calls before 8 AM or after 9 PM in the recipient’s time zone).
Are monitored and logged to maintain quality assurance and regulatory accountability.
Through these measures, Sitehues Media Inc. ensures that all outreach activities remain lawful, respectful, and transparent, building trust with our clients and their customers while protecting the integrity of our communications.
8. Cookies and Tracking
Sitehues Media Inc. uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support marketing efforts. This section explains what these technologies are, how we use them, and how you can control them.
What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites function properly or more efficiently, as well as to provide information to the site owners.
We use two types of cookies:
Session cookies: These are temporary and deleted once you close your browser.
Persistent cookies: These remain on your device until they expire or are deleted manually.
Tracking Technologies We Use
In addition to cookies, we may also use:
Web beacons (pixels): Tiny graphics embedded in emails or web pages that monitor user interaction.
Google Analytics: Tracks and reports website traffic and user behavior. This helps us improve the website experience.
AI Interaction Tracking: Monitors engagement with AI chat or voice agents to enhance automated communication and improve service quality.
Facebook Pixel and Other Third-Party Pixels: Allows us to track user behavior across platforms for retargeting and ad optimization.
Why We Use Cookies and Tracking Technologies
We use these technologies to:
Analyze site traffic and usage patterns.
Personalize your user experience by remembering preferences.
Facilitate login and account functions.
Enable marketing efforts such as retargeting and conversion tracking.
Enhance performance and troubleshoot issues on the site.
Consent to Cookies
By using this website, you consent to the use of cookies and tracking technologies as described. Upon your first visit, we present a cookie banner that allows you to accept or manage your preferences.
For users in jurisdictions that require explicit consent (such as under GDPR), we only set non-essential cookies after receiving your approval.
How to Control Cookies
You have the ability to accept or decline cookies through:
Browser Settings: Most web browsers allow control over cookies via settings. You can choose to block or delete cookies.
Cookie Management Tools: We offer an in-site tool to manage cookie preferences, typically accessible in the footer of our website.
Please note: Disabling some cookies may affect the functionality and performance of the website.
Third-Party Cookies
Some cookies may be set by third-party services that appear on our pages (e.g., YouTube videos, embedded forms, or social sharing features). We do not control the use of these cookies and recommend reviewing their respective privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from children.
10. Policy Updates
This policy may be updated periodically. The updated version will be posted with a revised “Effective Date.” Continued use of our services constitutes your acceptance of any changes.
11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Sitehues Media Inc
Email: privacy@sitehues.com
Phone: +1(689)310-2712
Mail: 486 Lake Cir. Plant City, FL 33565
Osean Paradise, Khan A-Sabur Road, Californiya
