Privacy Policy

Privacy Policy

Privacy Policy

Effective Date: 01/01/2025

This Privacy Policy explains how Sitehues Media Inc. (“we,” “us,” or “our”) collects, uses, and safeguards your information when you visit our website [Insert Website URL], use our services, or interact with our AI-driven systems. By accessing or using this website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Identifiable Information (PII): Name, email address, phone number, company name, job title, and other contact details you submit via forms or chats.

  • Automated Information: IP address, browser type, device ID, referring URLs, and website usage data.

  • AI Interaction Data: When interacting with our AI voice and chat agents, we may collect transcripts, audio recordings, and engagement history for quality, training, and service improvement purposes.

2. How We Use Your Information

We use your information to:

3. Consent to AI Contact & Communication

By using our website, submitting your information, or engaging with any of our forms, tools, or chat features, you explicitly consent to being contacted by Sitehues Media Inc. and its affiliated services via automated systems, including AI-powered voice agents, chat assistants, SMS/text messaging, email, and phone calls.

Scope of Consent

This consent applies to communication related to:

  • Service inquiries or demo requests

  • Appointment scheduling and reminders

  • Follow-ups regarding products, services, and proposals

  • Marketing and promotional messages

  • AI-driven interactions via voice and chat (including tools powered by NexusAI and Vapi.ai)

  • Account and billing notifications

These communications may be made through AI tools and automation platforms integrated into our CRM systems, including but not limited to our Go High Level white-labeled application.

TCPA, A2P, and Global Compliance

We adhere strictly to:

  • Telephone Consumer Protection Act (TCPA) rules regarding prior express written consent.

  • 10DLC A2P messaging compliance for business-to-consumer SMS communications.

  • GDPR and ePrivacy rules for consent-based data usage and contact within the EU.

  • FCC & FTC guidelines on fair and transparent consumer communication.

Your data will never be used to send automated messages unless you have provided verifiable consent through opt-in forms, checkboxes, or clear action (e.g., downloading a lead magnet or scheduling a demo).

How to Revoke Consent

You can withdraw your consent to receive automated communications at any time by:

  • Clicking the unsubscribe link in any marketing email

  • Replying “STOP” to any SMS or chat message

  • Contacting our privacy team at privacy@sitehues.com

Please note that revoking consent may limit our ability to provide you with updates or fulfill service-related requests that rely on AI-powered communication.

4. Data Retention & Storage

Your data is securely stored using industry-standard encryption and access control. We retain personal data only as long as necessary to fulfill the purposes stated in this policy or comply with applicable laws.

5. Your Rights Under GDPR (If Applicable)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access your data

  • Request correction or deletion

  • Object to processing or withdraw consent

  • Lodge a complaint with a supervisory authority

Please contact us at privacy@sitehues.com for GDPR-related requests.

6. Third-Party Sharing

At Sitehues Media Inc., we take your privacy seriously and only share your information with third parties under strict conditions and for specific purposes that align with our services and legal obligations.

Who We Share Information With

We may share your information with the following types of third parties:

  • Service Providers and Vendors: These include cloud storage providers, CRM platforms (such as Go High Level), email delivery services, analytics providers (like Google Analytics), AI communication platforms (such as Vapi.ai), and payment processors. These parties help us operate, deliver, and improve our services.

  • Telecommunication and Messaging Partners: To comply with A2P 10DLC registration and delivery of SMS/voice communication, your data (e.g., phone numbers, business details) may be shared with vetted telecom partners and aggregators who enable compliant delivery of automated messages and calls.

  • Marketing and Advertising Platforms: We may share anonymized or aggregated data with platforms like Meta (Facebook), Google, or TikTok for targeted advertising, performance analysis, and retargeting. No personally identifiable information is shared unless you have opted in explicitly.

  • Legal and Regulatory Authorities: We may disclose information where legally required, including to comply with subpoenas, court orders, regulatory requests, or other lawful government processes.

Purpose of Sharing

We only share your data to:

  • Fulfill our service obligations.

  • Provide a seamless and personalized user experience.

  • Maintain compliance with laws like GDPR, TCPA, CAN-SPAM, CCPA, and A2P 10DLC.

  • Detect and prevent fraud, abuse, or security threats.

  • Enable core business functions such as billing, customer support, lead generation, and campaign management.

No Sale of Personal Data

Sitehues Media Inc. does not sell your personal information to third parties. We only share data to support your experience with our products or to comply with legal requirements.

Third-Party Accountability

All third-party partners we work with are contractually required to maintain the confidentiality, security, and integrity of the data we share. They are also obligated to comply with relevant privacy regulations and are not permitted to use your data for their own purposes.

Your Rights and Choices

Where required by law, you have the right to:

  • Request a list of third parties we’ve shared your data with.

  • Revoke consent to third-party sharing (which may impact your use of some features or services).

  • Review, correct, or delete your data.

To exercise any of these rights, please contact us at: privacy@sitehues.com

7. A2P 10DLC, TCPA, FTC & FCC Compliance

At Sitehues Media Inc., we are fully committed to maintaining compliance with all applicable communication and data privacy regulations, including A2P 10DLC, TCPA, FTC, and FCC guidelines. Here’s how we ensure strict adherence:

A2P 10DLC (Application-to-Person Messaging) Compliance:

We register all SMS and MMS campaigns with The Campaign Registry (TCR) under the A2P 10DLC framework. Each messaging use case is documented and approved through sanctioned carriers, and we provide clear opt-in and opt-out options for all recipients. Our business and brand are vetted for transparency and legitimacy, and messages are only sent to opted-in users with full disclosure.

TCPA (Telephone Consumer Protection Act) Compliance:

  • We obtain prior express written consent before initiating any automated marketing or follow-up calls and messages.

  • All lead capture forms explicitly state that the user is consenting to receive communication via automated technology, including pre-recorded messages, SMS, and AI-powered voice systems.

  • We honor Do Not Call (DNC) requests and maintain internal opt-out lists updated in real time.

  • All outbound voice and SMS communications include clear opt-out instructions, such as replying “STOP” to unsubscribe.

FTC (Federal Trade Commission) Compliance:

We do not engage in deceptive or unfair marketing practices. All claims, pricing, and outcomes shared in our marketing materials are backed by data or case studies. We ensure:

  • Transparency in how data is collected and used.

  • Disclosure of automated communication methods via AI or software.

  • No resale or misuse of customer data.

FCC (Federal Communications Commission) Compliance:

We comply with the FCC’s rules governing robocalls, spam protection, and caller ID authentication. All outbound calls:

  • Use registered and branded phone numbers.

  • Include clear caller identification.

  • Are limited to appropriate calling hours (no calls before 8 AM or after 9 PM in the recipient’s time zone).

  • Are monitored and logged to maintain quality assurance and regulatory accountability.

Through these measures, Sitehues Media Inc. ensures that all outreach activities remain lawful, respectful, and transparent, building trust with our clients and their customers while protecting the integrity of our communications.

8. Cookies and Tracking

Sitehues Media Inc. uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support marketing efforts. This section explains what these technologies are, how we use them, and how you can control them.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites function properly or more efficiently, as well as to provide information to the site owners.

We use two types of cookies:

  • Session cookies: These are temporary and deleted once you close your browser.

  • Persistent cookies: These remain on your device until they expire or are deleted manually.

Tracking Technologies We Use

In addition to cookies, we may also use:

  • Web beacons (pixels): Tiny graphics embedded in emails or web pages that monitor user interaction.

  • Google Analytics: Tracks and reports website traffic and user behavior. This helps us improve the website experience.

  • AI Interaction Tracking: Monitors engagement with AI chat or voice agents to enhance automated communication and improve service quality.

  • Facebook Pixel and Other Third-Party Pixels: Allows us to track user behavior across platforms for retargeting and ad optimization.

Why We Use Cookies and Tracking Technologies

We use these technologies to:

  • Analyze site traffic and usage patterns.

  • Personalize your user experience by remembering preferences.

  • Facilitate login and account functions.

  • Enable marketing efforts such as retargeting and conversion tracking.

  • Enhance performance and troubleshoot issues on the site.

Consent to Cookies

By using this website, you consent to the use of cookies and tracking technologies as described. Upon your first visit, we present a cookie banner that allows you to accept or manage your preferences.

For users in jurisdictions that require explicit consent (such as under GDPR), we only set non-essential cookies after receiving your approval.

How to Control Cookies

You have the ability to accept or decline cookies through:

  • Browser Settings: Most web browsers allow control over cookies via settings. You can choose to block or delete cookies.

  • Cookie Management Tools: We offer an in-site tool to manage cookie preferences, typically accessible in the footer of our website.

Please note: Disabling some cookies may affect the functionality and performance of the website.

Third-Party Cookies

Some cookies may be set by third-party services that appear on our pages (e.g., YouTube videos, embedded forms, or social sharing features). We do not control the use of these cookies and recommend reviewing their respective privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from children.

10. Policy Updates

This policy may be updated periodically. The updated version will be posted with a revised “Effective Date.” Continued use of our services constitutes your acceptance of any changes.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:
Sitehues Media Inc
Email: privacy@sitehues.com
Phone: +1(689)310-2712
Mail: 486 Lake Cir. Plant City, FL 33565

Osean Paradise, Khan A-Sabur Road, Californiya

Sitehues Media is a full-service digital marketing agency helping small and medium-sized businesses grow through Google Ads, SEO, social media, and innovative local marketing strategies.

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